We’ve answered our most common queries below. If your questions go unanswered, please contact our customer service team directly on 01752 422 501.
Deliveries
How long do your deliveries take?
The estimated delivery times are shown on each product page. We’ll email you each step of the way to keep you informed.
Please note: Some larger orders will be delivered to the kerbside only, if you need additional information regarding delivery of your order please contact our sales team.
Do you offer next day delivery?
Yes! Lots of items are available on an express service. Make sure you contact us first thing in the morning if it’s time critical.
How much does it cost to deliver?
This varies depending on the manufacturer, weight, size and location. This is automatically calculated when you add items to the shopping cart.
Do you offer free delivery if I spend a certain amount?
Not as standard as we keep our delivery charges separate, rather than hiding the charge in the price of the product. On occasion we may be able to offer free delivery if you are ordering larger quantities.
Can I collect from you?
Yes – you can collect certain items from our depot by appointment only. Other items may be possible to collect from various manufacturer’s depots across the UK – please contact us to find out if this is possible.
Do you deliver on weekends?
Not as standard. Our deliveries are made on working days but if you do need an urgent Saturday delivery we can accommodate on occasion. This will incur a premium charge if/when possible.
Do you deliver to Northern Ireland? Guernsey? The Highlands? Isle of Wight?
Yes we do, but our transport charges incorporated in the site do not cover these areas, please contact us for rates or we will contact you to make the additional payment once you have completed your online purchase.
Can you deliver to Europe and the Rest of the World?
Yes we can,depending on the product availability and circumstances. We currently only accept online card payments from cards registered within the UK. If you are outside the UK please contact us in advance for a quote and we can arrange for a payment to be made by Bank Transfer.
Can I get a product sample?
Yes. Please email us your sample request along with your name and address and we will post it out free of charge (where applicable).
Using the Website
Do I have to register?
No you do not have to register but if you do we will keep you up to date with any developments to the site & any special offers.
I’ve already registered, do I have to login to order?
No you do not have to login to order – you can complete the checkout process as a guest.
I’ve forgotten my password, can I reset it?
Yes, if you have forgotten your account password then please click here to request a reset.
Do you offer a Trade/Credit Account?
Yes we do! Trade customers can sign up for a cash or credit account to benefit from exclusive discounts and earn rewards on their annual spend. Join today, or call our dedicated trade team to find out more.
Can you send me a Pro Forma Invoice?
If you want to pay by BACS we can send you an invoice before you pay. Otherwise just order online and in seconds you will be emailed a copy of your invoice.
Can I pay by Bank Transfer?
Yes, you can select this method of payment in the checkout.
Can I print off Data Sheets and Installation Guides?
Yes most of our info is supplied in PDF, including COSHH, Technical Data Sheets and Product Brochures – there for you to download & print, free of charge at your will.
Technical
Do you offer an installation service?
We’re afraid not, we only supply the goods.
